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Sr Help Desk
Sr Help Desk
LOCATION
Pittsburgh
Organization
LANtek
Responsibilities
- Network and desktop support for headquarters and satellite facilities running Windows XP and Windows Vista.
- Responsible for installation and upgrading software and hardware for all users within multiple diverse departments.
- Maintain and update problem report documentation.
- Demonstrate excellent communication and customer service skills while working with end users and management.
- Maintain client administration systems, including Microsoft 2003 Server Active Directory utilizing group policies.
- Document technical software installation procedures.
- Provide technical and hardware support for Windows XP and Windows Vista systems.
- Responsible for browser upgrades as well as security patch implementations.
- Must be a highly motivated self starter that can multitask.
Candidate Qualifications
Working Knowledge of Applications / Software / Hardware
- Microsoft Office 2000 – 2007 Enterprise suite
- Norton Ghost
- McAffee Antivirus
- Citrix client software/ configuration
- Adobe suite
- Several industry/ client specific software packages
- Dell Hardware
- HP/ Lexmark Printer Support
- Wireless/ Wired networking technologies
Working Knowledge of the following Operating Systems
- DOS
- Windows 2000
- Windows XP
- Windows Vista
- Windows Server 2003
Carnegie, PA 15106